Frequently Asked Questions

The monthly Epic Lootbox and Lootshirt are shipped in multiple batches always between the 8th and 15th of a month, or the next working day (Mon. - Fri.). So you should receive your shipment by a few days after the 15th at the latest, usually even earlier!

For a Legendary Lootbox (with a fixed theme), the shipping date usually depends on when it sells out. This is generally well before the sales deadline that you can find on the Legendary Lootbox website. The box will arrive with you no later than 14 days after either the box sells out or the sales deadline is reached.

You have many different payment options available with us. Credit card, PayPal, Google Pay, or shopPay.
For credit cards, we accept Visa, Maestro, Mastercard, American Express, and UnionPay.

Unfortunately, payment by direct debit is no longer possible for new boxes. We had to discontinue this due to increasing costs, rising fraud cases, and major system changes. If you still have an ongoing Lootbox subscription that is being paid by direct debit, you can either continue with it or switch to another method. Simply contact David at info@getdigital.work.

The first payment is charged immediately when you order the box. If you have a subscription, future boxes are always charged on the 28th of each month.

With the monthly Epic Lootbox, you can order 1-3 additional items as add-ons.

The theme and exact price of these additional items are always announced in the previous month. The items cost between 9.95 EUR and 14.95 EUR and have a value of at least double that.

You can order the upgrade directly with your Lootbox or add or cancel it at any time in your customer account - completely independent of the Lootbox.

You can cancel any Loot subscription with us at the end of any month: you will not receive a box in the following month. You can cancel very easily online in your customer account with just a few clicks.
Or you can send a simple email to info@getdigital.work with your name, your Lootbox billing address, and your desired cancellation date.

Written cancellation by mail is possible, but absolutely not necessary and won't speed things up or simplify anything.

In (almost) every Epic Lootbox, you'll also find the Lootshirt.

But you can choose to order just the Lootshirt instead - without all the other cool items from the Lootbox. Then the Lootshirt subscription costs you only 12.95€ including shipping & VAT. Or 17.95€ as a single shirt with no subscription at all.

And if you want to order an additional shirt for your partner or someone else along with your Epic Lootbox, you can do that too - as a Shirt Upgrade in your customer account. Then you'll have two shirts in different sizes in your Lootbox. This also costs you only 12.95€.

The shirt design is the same for everyone each month.

The shirts are black in 99% of cases; in rare exceptional cases (usually due to the design), they can be a different color.

Unfortunately, the Lootbox is currently only available in Germany and Austria.
This is not only because we currently can only ship the Lootboxes within the EU, but also because they often contain German-language items such as games, comics, books, or cards that we cannot translate.

However, we are working on an international version of the Epic Lootbox, which we hope to offer throughout the EU very soon without any restrictions. :)

Unfortunately, that's not possible for new orders at the moment. But we're working on it and hope to offer it very soon.

Please understand that in order to keep the price as low as possible, we need to keep our labor costs as minimal as possible. We have service providers who take over some of the packing or shipping for us. This means that we cannot select individual packages from the batch and set them aside for pickup.

The packing and shipping of Lootbox products runs independently from our normal shipping process - so unfortunately it's not possible to combine a regular order and a Lootbox shipment.

You can easily update your delivery address and shirt size in your account section on getdigital.work.
Alternatively, we're always happy to help you by email at info@getdigital.work.

You probably ordered your Lootbox (long) before July 10th, 2024. This means you're still using the "old" Lootbox system. You can find the login for your Lootbox management at https://nexus.getdigital.work/account/lootbox.html
You can continue to manage your subscription normally there, book upgrades, cancel, and do everything else that has always worked.

Lootboxes ordered after July 10th, 2024 are managed here.

The especially low price is also based on the fact that everyone always gets the same items - so unfortunately you can't specify what you already have from us.
But we promise you that no article will appear twice in any of our Lootboxes.

The "squid-like monster" is called Cthulhu and is an ancient god who will one day awaken in his home at the bottom of the sea and plunge the world into madness and chaos! At least that's what the many stories about him say. ;)
He is the creation of horror author H.P. Lovecraft from 1928. You may have your opinions about this gentleman, but his creation has been widely spread throughout the entire fantasy genre by many other authors, directors, comic artists, and game developers to this day.

For us, Cthulhu and his girlfriend the Unicorn are the mascots of the Lootbox and our entire brand. Whenever you see the two of them together somewhere, you know getDigital is not far away. :)

1. To speed up the shipping process, we don't include an invoice in the packages - you'll receive the invoice by email instead.
2. You'll also receive a shipping confirmation by email when your monthly Lootbox is on its way to you.
3. You can return the first Lootbox of a subscription within 14 days of receipt. However, you cannot return any subsequent boxes. But you can cancel these monthly as described above.
4. If there are any problems, such as a shirt or gadget with a defect, please submit the case here: https://nexus.getdigital.work/infos/reklamation.html
   You will receive a replacement immediately!